North West Business Chamber Incorporated (ABN 88 390 549 642)
Effective Date: 27 August 2026
Last Reviewed: 27 August 2026
Next Review: August 2027
North West Business Chamber Incorporated (NWBC, we, us, our or the Chamber) is an independent, member-based, not-for-profit organisation established to support, connect and advocate for businesses operating throughout the North West region of Sydney.
NWBC recognises the importance of protecting the privacy and personal information of its members, prospective members, business owners, professionals, community organisations, event attendees, volunteers, sponsors, partners, stakeholders and other individuals with whom the Chamber interacts.
This Privacy Policy explains how NWBC collects, holds, uses and discloses personal information and how individuals can access and correct personal information held by the Chamber or make a privacy complaint.
NWBC is committed to managing personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles (APPs), to the extent those obligations apply to the Chamber.
This Privacy Policy is intended to provide transparency about NWBC's privacy practices and is made available free of charge through the Chamber's website.
This Privacy Policy applies to personal information collected and held by NWBC in connection with the Chamber's activities, including:
This Privacy Policy applies to information collected through the NWBC website, online forms, membership systems, event registrations, email communications, social media and other channels used by the Chamber.
"Personal information" has the meaning given to it under the Privacy Act.
Generally, personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is recorded in a material form or not.
The information NWBC collects will depend on the nature of an individual's interaction with the Chamber.
Depending on the circumstances, NWBC may collect and hold personal information including:
Where voluntarily provided, NWBC may collect information about:
NWBC may retain:
Where necessary to administer membership, events or other Chamber activities, NWBC may collect information relating to payments and transactions.
Where payment is processed by a third-party payment provider, NWBC may not receive or retain complete payment-card information.
Sensitive information is a particular category of personal information that receives additional protection under the Privacy Act.
NWBC does not ordinarily need to collect sensitive information as part of its normal Chamber activities.
Where sensitive information is collected, NWBC will only collect, use or disclose it where permitted or required by law or where an applicable exception under the Privacy Act applies.
For example, an individual may voluntarily provide information concerning accessibility or dietary requirements for an event. Such information will only be used for the purpose for which it was provided or another purpose permitted by law.
NWBC does not seek to collect sensitive information about political opinions, religious beliefs, racial or ethnic origin, health or other sensitive matters unless reasonably necessary for a legitimate Chamber purpose and permitted under applicable privacy laws.
Where practicable, NWBC will collect personal information directly from the individual concerned.
This may occur when an individual:
NWBC may also collect personal information from other sources where permitted by law, including:
Where NWBC collects personal information from a third party, it will take reasonable steps to comply with its obligations under the Privacy Act.
When an individual uses the NWBC website, certain technical information may be collected automatically.
This may include:
This information may be used to:
Where this information constitutes personal information, NWBC will handle it in accordance with this Privacy Policy and applicable privacy law.
The NWBC website may use cookies and similar technologies.
Cookies are small data files that may be placed on a user's device when visiting a website.
Cookies may be used to:
NWBC may use third-party services for website analytics, security, hosting or functionality.
Individuals can configure their web browser to reject or restrict cookies. However, doing so may affect the functionality of some parts of the website.
NWBC will review its use of cookies and tracking technologies periodically to ensure that its website practices remain consistent with applicable privacy obligations.
NWBC collects, holds, uses and discloses personal information for purposes including:
Where an individual becomes a member of NWBC, the Chamber may use their personal information to:
Members are responsible for ensuring that information provided to NWBC is accurate and up to date.
NWBC may provide members with opportunities to promote their businesses through:
NWBC will distinguish, where practicable, between information that a member has chosen to make publicly available and personal information held for internal administrative purposes.
Where publication of personal information is optional, NWBC will seek appropriate consent or provide an opportunity to decline publication.
Members should understand that information voluntarily published on a publicly accessible website or social media platform may be accessible to members of the public and may be copied or redistributed by third parties.
NWBC may communicate or promote member events, activities, initiatives, services and business information where doing so is consistent with the Chamber's purposes and policies.
The publication, circulation or promotion of a member's event, activity, business or initiative does not necessarily constitute an endorsement by NWBC of:
NWBC may establish internal procedures governing the review and approval of material submitted for publication or circulation.
NWBC is an independent, member-based organisation and is not affiliated with, endorsed by or formally aligned with any political party.
NWBC may engage with elected representatives, government agencies and other stakeholders irrespective of political affiliation as part of its advocacy and business-community activities.
Personal information will not be used to imply that an individual supports, endorses or is affiliated with a political party, candidate or political position unless that information has been voluntarily provided for that purpose and its use is otherwise lawful.
NWBC may photograph or record events, meetings and activities for legitimate organisational, promotional, historical and communications purposes.
Images or recordings may appear in:
Where practicable, NWBC will provide notice that photography or recording may occur.
Individuals who do not wish to be photographed or recorded should notify NWBC or an event representative where reasonably practicable.
NWBC will consider reasonable requests concerning the use of photographs or recordings, subject to applicable law and practical considerations.
Where an individual is the primary subject of a photograph or recording and the circumstances warrant it, NWBC will seek appropriate consent.
NWBC may communicate with members, prospective members, subscribers and other individuals about:
Where direct marketing laws apply, NWBC will comply with those requirements.
NWBC will provide an appropriate and simple means for individuals to opt out of direct marketing communications.
An individual may unsubscribe by:
NWBC will process valid opt-out requests within a reasonable period.
The OAIC confirms that where APP 7 applies, an organisation must provide individuals with a simple means of opting out of direct marketing and comply with valid opt-out requests.
NWBC will not sell personal information to third parties for their own direct marketing purposes.
NWBC may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy and where permitted or required by law.
Depending on the circumstances, NWBC may disclose personal information to:
NWBC does not sell personal information.
NWBC may engage external service providers to assist with the operation of the Chamber.
These may include providers of:
Where third-party providers handle personal information on behalf of NWBC, NWBC will take reasonable steps to ensure that appropriate privacy and security arrangements are in place.
NWBC uses third-party technology and membership-management services to assist with membership administration, event registration, communications and related activities.
Where NWBC uses WildApricot or another third-party membership management platform, personal information may be collected, stored or processed through that platform.
The information collected may include:
NWBC will review the privacy and security arrangements of relevant providers and will update this Privacy Policy where material changes to those arrangements occur.
Some of NWBC's service providers may store or process personal information outside Australia.
Accordingly, personal information may be disclosed to or processed by overseas recipients depending on the technology and service providers used by NWBC from time to time.
Potential overseas locations may include:
The specific countries may change as NWBC changes or updates its service providers.
Before disclosing personal information overseas, NWBC will take reasonable steps to comply with its obligations under APP 8 and other applicable provisions of the Privacy Act.
Under APP 8, an organisation generally has obligations to take reasonable steps to ensure an overseas recipient does not breach the APPs in relation to the information, subject to applicable exceptions.
Where practicable, NWBC will identify relevant overseas locations through its collection notices or other privacy information.
Where lawful and practicable, individuals may interact with NWBC anonymously or using a pseudonym.
However, this may not be practicable where NWBC needs to:
NWBC takes reasonable steps to ensure that personal information it collects, holds, uses or discloses is accurate, complete, up to date and relevant for the purpose for which it is used.
Individuals are encouraged to notify NWBC if their personal information changes.
NWBC takes reasonable steps to protect personal information from:
Depending on the circumstances, safeguards may include:
NWBC does not publish detailed information about its security systems where doing so could compromise their effectiveness.
The OAIC's APP 11 guidance requires organisations to take reasonable steps to protect personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.
NWBC takes reasonable steps to prevent, identify and respond to data breaches.
Where NWBC becomes aware of a suspected or actual data breach, it will assess and respond to the incident in accordance with its internal procedures and applicable law.
Where an incident constitutes an eligible data breach under the Privacy Act and notification is legally required, NWBC will comply with the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.
NWBC will retain personal information only for as long as reasonably necessary for:
When personal information is no longer required, NWBC will take reasonable steps to securely destroy or de-identify the information, unless it is required or permitted to be retained.
An individual may request access to personal information that NWBC holds about them.
Requests should be made in writing and should include sufficient information to enable NWBC to identify the relevant information.
NWBC may need to verify the identity of the person making the request.
Subject to applicable exceptions under the Privacy Act, NWBC will provide access to personal information in an appropriate form.
Where access is refused, NWBC will provide reasons where required by law.
The OAIC confirms that APP 12 generally requires an APP entity to provide access to personal information it holds about an individual unless an applicable exception applies.
An individual may request that NWBC correct personal information held about them if the information is inaccurate, out of date, incomplete, irrelevant or misleading.
Requests should be made in writing and should identify the information believed to require correction.
NWBC will consider correction requests and take reasonable steps to correct information where appropriate.
Where required by law, NWBC may also notify relevant third parties of corrections.
NWBC takes privacy complaints seriously.
If an individual believes that NWBC has mishandled their personal information or breached an Australian Privacy Principle, they should contact NWBC in the first instance.
A privacy complaint should include:
NWBC will:
NWBC will not charge an individual for making a privacy complaint.
NWBC will designate an appropriate person within the organisation to oversee privacy matters.
The Privacy Officer may be the Secretary, another Office Bearer, Committee member or another person authorised by the Committee.
The current privacy contact is:
Privacy Officer
North West Business Chamber Incorporated
Email: Contact Us
Postal Address: PO Box 554, Riverstone NSW 2765
Individuals are encouraged to first raise the matter with NWBC in order to allow the Chamber to have an opportunity to investigate and resolve the issue. We will respond to the complaint within 30 days. If you are not satisfied with our response to a privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
The Office of the Information Commissioner can be contacted as follows:
Phone enquiries 1300 363 992 | Mon–Thurs | 10am–4pm AEST/AEDT
Online enquiries Enquiry form
Post GPO Box 5288, Sydney NSW 2001
Fax +61 2 9284 9666
Information about privacy complaints and the OAIC's complaint process is available through the OAIC website.
The NWBC website may contain links to third-party websites, social media platforms and other online services.
Those organisations have their own privacy policies and terms of use.
NWBC is not responsible for the privacy practices, security or content of third-party websites or services.
Individuals should review the privacy policies of third-party services before providing personal information.
NWBC may operate or maintain social media accounts and may publish information, photographs and other content through social media platforms.
When an individual interacts with NWBC through a social media platform, that platform may independently collect and process personal information in accordance with its own privacy policy.
NWBC will handle information received through social media in accordance with this Privacy Policy and applicable law.
NWBC's activities are primarily directed towards businesses, business owners, professionals and adult community stakeholders.
NWBC does not generally seek to collect personal information from children.
Where NWBC becomes aware that it has collected personal information from a child in circumstances where the information was not reasonably necessary or authorised, it will consider appropriate steps to delete or de-identify the information, subject to applicable legal obligations.
Membership of NWBC does not give members an unrestricted right to access personal information concerning other members.
Information about members will only be disclosed to another member where:
NWBC does not sell, rent or trade personal information to third parties.
NWBC may disclose information to service providers, sponsors, event partners or other organisations where reasonably necessary for Chamber activities and where the disclosure is lawful and consistent with this Privacy Policy.
NWBC is committed to maintaining appropriate privacy governance arrangements.
The Committee may establish policies, procedures and internal controls concerning:
The Committee will periodically review NWBC's privacy practices to ensure that they remain appropriate for the Chamber's activities.
NWBC may amend this Privacy Policy from time to time to reflect:
The most recent version will be published on the NWBC website.
NWBC intends to review this Privacy Policy at least annually and whenever there is a material change to its information-handling practices.
NWBC does not currently intend to use personal information through automated decision-making systems in circumstances where a computer program makes decisions that could reasonably be expected to significantly affect an individual's rights or interests.
If NWBC introduces such a system in the future, it will review its privacy obligations and update this Privacy Policy as required.
From 10 December 2026, additional APP 1 privacy-policy requirements will apply where an APP entity arranges for a computer program to use personal information to make certain decisions that could reasonably be expected to significantly affect an individual's rights or interests.
For privacy enquiries, requests for access or correction, or privacy complaints, please contact:
North West Business Chamber Incorporated (ABN 88 390 549 642)
Attn: Privacy Officer
Email: Contact Us
Postal Address: PO Box 554, Riverstone NSW 2765
Website: www.nwbc.biz
Further information about privacy and the Australian Privacy Principles is available from the:
Office of the Australian Information Commissioner (OAIC)
NWBC encourages individuals to contact the Chamber in the first instance if they have a concern about how their personal information has been handled.
North West Business Chamber Incorporated (ABN 88 390 549 642)
Privacy Policy approved: 27 August 2026
Last reviewed: 27 August 2026
Next scheduled review: August 2027